• Marco Toscano

How A Scrum Master Can Serve The Team As A Scrum Trainer

Updated: Dec 24, 2021

Training is one of the essential skills that a Scrum Master must have to be effective. The Scrum Master can be successful in their role if they have coaching, facilitation, and teaching skills. It empowers and brings out the best in the members of the team. A trainer aids in developing a person's or a team's latent potential—this aids in maximizing performance while exerting the same amount of effort.


The Scrum Master is responsible for assisting the team in becoming a cross-functional and self-organizing team and reaping the most benefits from Scrum adoption. Moving from traditional functional silos and top-down driven teams to cross-functional and self-organizing teams necessitates a significant shift in people's behaviors, organizational structure, and culture.


Coaching is the most effective intervention for achieving more significant and long-term changes in behavior. The Scrum Master brings a deep understanding and practical application of the Scrum values, framework, and rules.


The following are the four primary qualities that distinguish a Scrum Master as an excellent Scrum Trainer:


Building a Relationship Based on Trust and Respect

A relationship based on trust and respect is required for effective coaching. A trusting relationship allows the trainer to be vulnerable, feel safe, discover their potential, and transform to improve. Team members can open up and share their mistakes when there is trust. Failures become learning experiences, and it is simple to seek assistance.


Scrum Master accomplishes this by fostering a culture of radical transparency. Transparency in information encourages trust. The Scrum Master ensures that the Scrum Team embodies and lives the Scrum values of commitment, courage, focus, openness, and respect. Scrum values foster trust among all stakeholders.


Listening in a Group

The trainer's skill to listen profoundly is critical to the success of all coaching conversations. Listening to what others say takes practice. To listen to what is, however, a great deal of letting go is required. For example, letting go of internal biases, personal agendas, the need to win, and silencing the inner self. This level of listening necessitates being present in the moment. The trainer listens to what is said and tries to understand the deeper meaning and emotions behind those words with an open mind. The coach's openness allows for future possibilities to emerge.


Insightful Interrogation

The Scrum Master fuels coaching conversations with powerful questions. The Scrum Master studies and practices the art of questioning. What makes a good question? A vital question is objective, clarifying, open-ended, inviting, challenging, solution-focused, and empowering. The coach shifts away from telling, answering, and solving and instead asks powerful questions.


Setting a good example

The Scrum Master must model the behaviors they expect from their coaches to gain trust and influence others. A good trainer has a learning attitude, welcomes feedback, constantly works to improve herself, is adaptable, and is willing to experiment and fail.


Will the Scrum Master effectively coach organizational leaders to become servant leaders if she is not a servant leader herself? The Scrum Master inspires others to continuously improve their agility by practicing an agile mindset rather than simply preaching it.


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